Privacy Policy

Last updated: 03/08/2026

This Privacy Policy describes how Nutrition and Internet Supplements Limited, trading as TBJP Ireland ("tbJP", the "Site", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.tb-jp.ie (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Information We Collect Directly from You

• Contact details including your name, address, phone number and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Shopping information including the items you view, put in your cart, save into your account such as loyalty points, reviews, referrals or gift cards, or purchase.
• Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create and manage your account, arrange for shipping and facilitate returns and exchanges.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing communications by email, text message or postal mail, and to show you advertisements for products or services. The legal basis for these processing activities is our legitimate interest in selling our products, under Article 6(1)(f) GDPR, or your consent where required.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. The legal basis is our legitimate interest in keeping our website secure for you and other customers, under Article 6(1)(f) GDPR.
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services, in our legitimate interests under Article 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services, to run analytics and better understand user interaction with the Services.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some features to work incorrectly or become unavailable.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties, subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct or request us to, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or insolvency, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Under the GDPR and the Irish Data Protection Act 2018, you have the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

• Right of Access. You may request access to the personal information we hold about you, including details of how we use and share it.
• Right to Erasure. You may request that we delete personal information we hold about you.
• Right to Rectification. You may request that we correct inaccurate personal information we hold about you.
• Right to Data Portability. You may request a copy of the personal information we hold about you and ask us to transfer it to a third party.
• Right to Object and to Restriction of Processing. You may ask us to stop or restrict our processing of your personal information, including for direct marketing.
• Withdrawal of Consent. Where we rely on consent to process your personal information, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails about your account or orders.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before providing a substantive response, and will respond within the timeframes required by law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority.

If you are in the United Kingdom or Northern Ireland:

Information Commissioner's Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF www.ico.org.uk

If you are in the Republic of Ireland:

Data Protection Commission 6 Pembroke Row, Dublin 2, D02 X963, Ireland www.dataprotection.ie

If you are elsewhere in the EEA, you may complain to your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside Ireland and the European Economic Area. Where we do so, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@tbjp.ie or write to us at TBJP Ireland, Units 5 and 6, Graham Industrial Park, Dargan Crescent, Belfast, BT3 9LP.

For the purposes of applicable data protection law, and if not explicitly stated otherwise, we are the data controller of your personal information.